Uncompromising Quality Guarantee
At Mazhar Handcrafts, your satisfaction is our primary focus. We want you to feel confident when investing in handcrafted heritage textiles. Therefore, we offer a dedicated, stress-free return and exchange process for all shipments throughout Pakistan.
01 /
Exchanges & Claims Window
Once the courier agent delivers the package, we offer a prompt and stress-free evaluation period:
- 7-Day Evaluation: You have a full 7 days from the delivery date to claim any fabric defect, weave imperfection, or shipment damage.
- Suit / Shawl Swapping: Not satisfied with the color tone or drape? We support exchanges to another unstitched article or shawl within our collection, provided the fabric remains uncut and unwashed.
02 /
Eligible Return Criteria
To preserve authentic artisan craftsmanship and hygiene, returned packages must fulfill these straightforward conditions:
- The fabric must be unstitched, uncut, and in its complete original length (e.g. full 4.0m suit cut or 2.75m shawl).
- The original brand packaging, tags, and inlay cards must be intact.
- Articles must not be washed, ironed, scented, altered, or worn.
- Return request details must match the phone number or registered address in the order registry.
03 /
How to Process a Refund or Swap
- Notify our Support Desk: Contact us via WhatsApp (+92 313 9542344) or email (orders@mazharclotheshouse.com) with your Order Number and photos.
- Courier Collection / Return: Once verified, send the parcel to our workshop address in Khyber Pakhtunkhwa via any local courier service.
- Settlement within 48 Hours: Upon inspection, your replacement parcel will be dispatched or refund transferred via Bank Transfer or JazzCash/EasyPaisa.
Have questions regarding an exchange? Our textile specialists are available daily:
WhatsApp: +92 313 9542344
Email Support: orders@mazharclotheshouse.com